What is ServiceNow? Top 5 Uses and Features

Best IT Training Institute in Noida | Delhi | Gurgaon September 29, 2021

About ServiceNow

ServiceNow is a cloud-based IT Service Management (ITSM) software platform that aids in the automation of IT Business Management. It is aimed to offer service orientation for tasks, activities, and processes using ITIL rules. It makes use of machine learning to help organizations become more efficient and scalable by using data and workflows. To explore more about the respective platform, enroll in the ServiceNow Training Institute in Delhi as it offers comprehensive knowledge.

ServiceNow provides the power, flexibility, and dependability needed to meet incident and issue management objectives. Furthermore, consumers have the option of selecting their preferred help interface. It gives the technician all the information he or she needs to identify and repair problems without relying on spreadsheets or emails.

Need To Use ServiceNow

Here are some of the most compelling reasons to use ServiceNow software:

  • It can help you save up to 60% on ITSM expenditures.
  • With your branding, you may provide a customer-friendly self-service portal.
  • Allows your person to do a better job, and service levels will increase as a result.
  • Intelligent workflows can be used to replace unstructured labor habits and business processes.
  • It provides a variety of options to seek assistance, including forms, quizzes, chat, email, and more.
  • Events from various monitoring instruments and other sources are handled via web services and email actions.
  • ServiceNow technology will assist you in working swiftly, making your work process smarter and more efficient.
  • You don't have to bother about configuration, deployment, upgrades, or maintenance because it's all handled by SaaS.
  • Employees and customers alike make modifications to the same platform, streamlining processes and providing a single version of the truth.
ServiceNow Training

ServiceNow's Key Features

  • Customization is simple
  • Improved tracking of operations
  • Analysis and reporting in real-time
  • Integrity and confidentiality of data
  • Implementation based on instances
  • IT Service Management on Demand
  • Low setup is required to get a business up and operating quickly
  • With lower maintenance costs, you can provide better service to your consumers

Users of ServiceNow

Service Now is used by the following parties to fulfill their business objectives:

  • Employees
  • Developers
  • Implementers
  • Administrators
  • IT Support Team
ServiceNow Training

Conclusion

ServiceNow is a software platform that aids in the management of IT services (ITSM). It aids in the automation of IT business management (ITBM). The ServiceNow architecture can help you save up to 60% on ITSM expenditures. Enroll in the ServiceNow Training in Noida and gain expertise on the platform.

You don't have to bother about configuration, deployment, upgrades, or maintenance because it's all handled by SaaS. Real-time analysis and reporting, data confidentiality and integrity, and increased operational tracking are all possible with ServiceNow. ServiceNow has a 10- to 12-month release cycle, with each release bringing new UI, applications, and functionality.

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