What Are The Uses of Salesforce?

To begin with, Salesforce is a leading CRM tool that is useful for supporting the sales & marketing team. Moreover, it helps a business in improving its connectivity with partners, customers, and potential customers.

Uses Of Salesforce:

Salesforce is the world's largest web-based platform that provides multiple benefits for its users. It is highly flexible and can adapt entirely in line with your own desires at any time. In addition, it does not restrict a user to certain set page layouts, workflows, and processes. It is easy to manage and allows an organization to implement changes on the administration side. To further know about it, one can visit Salesforce Online Training. Due to these benefits, this technology has multiple uses which are as follows.

• Integration of different Services
• Integrate Social networking platforms
• Understand the customer data
• Increase sales by tracking Customer Interaction
• Enhance the customer service and experience
• Data Reporting and Analysis

Features Of Salesforce:

Salesforce facilitates account & contract management and provides information about each customer's activity history and key contacts. It also facilitates opportunity management and connects a user with the people and information necessary for completing every deal. It manages all the sales deals and guides a user about the move necessary to win the specific deal. In addition, it enhances engagement by allowing a user to easily share the marketing content with the sales team. Thus, bridging the gap between the sales & marketing teams. Furthermore, it also facilitates sales collaboration and allows the sales team to collaborate with powerful social tools. Salesforce also ensures performance management and results in improving the execution of the sales process day by day. Many institutes provide Salesforce Training in Gurgaon and one can enroll in them to start a career in it. Apart from these, given below are some of the features of Salesforce.

• AppExchange - AppExchange is an application marketplace that allows you to find apps as per your business requirements. However, not all of the apps are free, and some have a steep learning curve.
• Customer Cloud - This feature provides an integrated buying experience that converts mobile shoppers to placing an order. Thus, enhancing the sales process.
• Marketing Cloud - It is a highly automated and customizable email marketing solution that uses AI to identify new market segments. It also provides pre-built templates that help in reducing the amount of effort.
• Collaborative Forecasts - It is useful in predicting future sales performance. Moreover, it helps in planning your future activities on the basis of realistic expectations of revenues from your sales pipeline.
• Workflows - This feature is useful in automating internal procedures and processes. In addition, it allows you to set an action to take place as long as a condition is met.